Terms and Conditions - Rock in Rio 2022 - English version

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TERMS AND CONDITIONS FOR PURCHASE OF TICKETS AND FOR ENTRY AND STAY IN THE CITY OF ROCK
The acquisition or carriage of the ticket to the Rock in Rio Brazil 2022 event implies acceptance of the following terms and conditions:
1 - The ticket ("admission") in this 2022 edition, will be in digital format ("digital ticket") (learn more by consulting the site rockinrio.com.br). There will therefore be no entry in printed form or by magnetic card. The ticket in bracelet format ("admission"), will be restricted only to the area in relationship to the festival, and must adhere to the same guidelines and obligations of the holder of the digital ticket, as set forth in this document.
1.1. – Admission will not be accepted in printed form by the holder for access to the event or participation in activities in the City of Rock, with the exception of tickets issued exclusively by the organization of the festival, for cases where, justifiably, there is a technical impossibility of using or reading the digital ticket, at which time a specific solution will be generated for admission to the festival and the holder of this ticket, must adhere to the same guidelines and obligations as the digital ticket holder as set forth in this document.
1.2. – Entry to the City of Rock will not be permitted without a valid ticket generated through the Ingresso.com platform, or from the official box office of the festival, as indicated in item 1.1 above.
1.3. – The organizer of the event and Ingresso.com will not be responsible for tickets generated via unofficial systems/channels. The official purchasing system is that of Ingresso.com, possessing anticopy technology, in order to ensure the authenticity of tickets to the event. If there is any misuse, attempt to duplicate or copy the ticket, access to the venue of the event will only be granted to the holder of the ticket that is validated first, even if they are not the titleholder of the ticket.
1.4. – It is the responsibility of the ticket holder to ensure the safeguarding and integrity of the ticket, even via digital means of presentation. Copies or duplicated tickets will not be permitted. In such cases, access to the venue of the event will be granted to the holder of the ticket that is validated first, even if they are not the original titleholder of the ticket.
1.5 – The ticket is valid for only one day of the festival, for single entrance to the event and for only one person, with special technology for electronic validation for access control, and also allows participation in several activities in the City of Rock.
1.6 - The ticket is valid only for access to the lawn and for the indicated day, is stored electronically, and cannot be returned or exchanged. The ticket in bracelet format, has access to the lawn and the area related to the festival, being valid only for the indicated day, and cannot be returned or exchanged.
1.6.1 – The Rock in Rio Card is only valid for access to the lawn for the day of the festival chosen on the site rockinrio.com.br and/or www.ingresso.com, in accordance with item 3 below, and once this choice is made, it is not possible to change the date.
1.7 - The ticket is personal and non-transferable. The transfer of ownership of the same may occur only upon request of the holder and procedure duly completed exclusively through the Ingresso.com transfer system, on the www.ingresso.com website, within a period to be defined by the event organizers in due course.
1.8. – For the purpose of proving ownership, all appropriate means of verification, including biometrics or facial photography, may be used, all in accordance with applicable legislation and upon prior communication by the organizers of the event.
2 – The sale of tickets will take place exclusively over the Internet, through the rockinrio.com.br and/or www.ingresso.com websites, and is limited to 04 (four) tickets per day, per CPF, one of which may be half-price per day, requiring, in all cases, proof of the right to half-price.
3 – The Rock in Rio Card is equivalent to a ticket and is valid for single access on the day of your preference. You will have access to the ticket only after your choice of event day, which must be made on the rockinrio.com.br and/or www.ingresso.com sites, between November 3, 2021, and April 1, 2022. After this period, the right to choose will be conditional upon the availability of places at the festival site, according to the capacity determined by the competent authorities. The period stipulated above may be changed, at the discretion of the organization, up to 60 (sixty) days before the start of the festival.
3.1 – The event will open its doors to the public at 14:00, being certain that the box office operations will close at 00:00, and entrance to the site will end at 01:00.
3.2 – For members of Rock in Rio Club, in the categories Rock in Rio Club Fan, Rock in Rio Club Rock Star, Rock in Rio Club 10 years, there will be early entry to the event, 30 (thirty) minutes before the opening of the gates to the public.
3.2.1 – Only tickets purchased during exclusive pre-sales for Rock in Rio Club members will be valid for early access to the venue.
3.2.2 – Tickets will be electronically enabled and will be properly marked for early access.
3.2.3 – In addition to holders of Rock in Rio Club, only those companions who have purchased tickets at rock in Rio Club pre-sale and duly flagged will be eligible for early access. The granting of access will be performed electronically and under no circumstances will the entry of companions without an enabled ticket be allowed.
3.2.3 – In addition to holders of Rock in Rio Club, only those companions who have purchased tickets at rock in Rio Club pre-sale and duly flagged will be eligible for early access. The granting of access will be performed electronically and under no circumstances will the entry of companions without an enabled ticket be allowed.
3.2.4 – The event may request at any given time for the Rock in Rio Club member to present their CPF to prove their membership.
4 – Considering the safety of consumers, objects which may be considered hazardous will not be admitted, such as:
(a) bottles of any kind, size, or material (examples: bottles of mineral water, squeezes, etc.), except for plastic bottles for water consumption, provided without a lid. The lid can be removed by security at the entrance or at any place of the event (see item 7 on drinking fountains).
(b) rigid and lidded packaging (e.g. tupperware, plastic pots).
(c) cans.
(d) helmets.
(e) firearms or arms of any kind (knives, pen-knives, etc.).
(f) chairs/stools.
(g) umbrellas.
(h) sharp objects.
(i) piercing or cutting objects (scissors, stilettos, tweezers, nail cutters).
(j) fireworks, explosive devices, flares, and incendiary devices of any kind.
(l) glass, plastic, or metal objects (perfumes, cosmetics, including deodorants of any type, toothpaste or toothbrush).
(m) beverages (in any type of container).
(n) skateboards, cycles, or any type of vehicle, motorized or not.
(o) polystyrene, coolers, or any type of storage vessel.
(p) selfie stick (extender for self-portrait).
(q) items that can be used for ambush marketing.
(r) poisonous and/or toxic substances, including illegal drugs.
(s) flags or posters containing messages or symbols with commercial disclosures.
(t) drones of any kind.
5 – Access shall not be allowed with foods that are intended for sale or that may pose security risks. However, a limit of up to five (05) items per person will be considered, giving preference to:
(a) properly sealed processed foods (examples: biscuits, toast, cereal bars, etc.).
(b) fruit cut and packed in transparent, non-rigid zip lock packaging.
(c) sandwiches packed in transparent, non-rigid zip lock packaging.
Any quantity that exceeds this limit can be discarded at the event entrance.
6 – The ticket holder must submit to inspections, checks and removal of unauthorized objects at the entrance of the City of Rock.
7 – The organization informs that there will be drinking fountains installed in the City of Rock, at the disposal of the public, respecting the determinations of the competent sanitary authorities.
8 – Any person who demonstrates violent, aggressive behavior contrary to public order, or who refuses to give up objects not allowed or unauthorized will not be allowed to enter or stay in the City of Rock.
9 – Animals are not allowed in the City of Rock, except for properly identified guide dogs, for the purposes of assisting visually impaired people.
10 – Smoking is prohibited in any completely or partially closed space in the City of Rock, as determined by State Law No. 5,517 of August 17, 2009, offenders will be subject to fines and being invited to leave the venue of the event.
11 – Recordings and audio or video transmissions of all or part of the festival by any means are strictly prohibited, as well as the use of professional cameras (interchangeable lens) or professional filming equipment.
12 – The owner or ticket holder who accesses the City of Rock, declares and agrees that their image and audio may be captured during the event, ceding, free of charge and definitively, all image and audio rights for all purposes, including assignment to festival partners, without limitation and without characterizing misuse of image or any other violation of rights and without said use and/or assignment incurring any encumbrance and/or indemnification.
13 – For security reasons, there will be cameras recording the actions of the public, as well as security agents scattered throughout the event.
14 – The City of Rock will offer locker services in limited quantities. Details will be disclosed in due course. Those who do not choose to purchase the service shall be responsible for their belongings.
15 – The benefit of half-price entry will be granted to:
(a) persons aged 60 years or older (Federal Law 10.741/03), upon presentation of an official document with photo and containing date of birth.
(b) students enrolled in primary, secondary, secondary (including technical and technological vocational education) and higher (including graduate and graduate institutions, including specialization and masters courses, and extensions) as provided for in Title V of Law No. 9,394/96 (Guidelines and Bases of National Education), public and private networks (State Law 2,519/96 and amendments), according to Law No. 12,852/2013 (Youth Statute - art. 23), Law No. 12,933/2013
(Half price entry Law), regulated by Decree No. 8,537/2015 (Art. 3). Article 1 of Law No. 12,933/2013: "Students are guaranteed access to cinemas, movie clubs, theaters, musical and circus shows and educational, sporting, leisure and entertainment events throughout the national territory, promoted by any entities and held in public or private establishments, for half the price of admission actually charged to the general public." Students who wish to take up to the benefit must present the National Student Document - DNE, a document that proves the status of the student regularly enrolled in the levels and modalities provided for in this item "b", according to the single nationally standardized model (for more information access www.documentodoestudante.com.br), with digital certification and that must contain: full name, date of birth of the student, recent photo, name of the educational institution, educational level and expiration date valid until March 31 of the year following that of your expedition.
The DNE can be issued by the National Association of Graduate Students - ANPG, National Union of Students - UNE, Brazilian Union of Secondary Students - UBES, state and municipal entities, Central Directories of Students - DCE and Academic Centers and Directories, of medium and higher level (Section I of Decree No. 8,537/2015). See injunction issued in ADI 5108 (STF). Bank deposit slips or proof of monthly fees will not be accepted.
(c) minors under 21 years of age by means of any identity document issued by public agencies (State Law RJ No. 3,364/00).
(d) persons with disabilities and their companion (the latter, if necessary), upon presentation of a document proving such condition - State Law No. 4,240/03, Law No. 12,933/2013 (Art. 1, §8), Law No. 13,146/2015 (arts. 42, 44, §7 and 92) and Decree No. 8,537/2015 (art. 6), in addition to a valid official document with photo: (i) Benefit Card for The Continued Provision of Social Assistance for persons with disabilities; (ii) Document issued by the INSS that attests to retirement according to the criteria of Complementary Law 142/2013; (iii) Identification Card for Persons with Disabilities issued by Detran/RJ (State Law No. 7821/2017); or (iv) Medical Report (attesting to disability and ICD number). For the companion: statement of the need for assistance (see model available in customer attendance of Ingresso.com and on www.documentodoestudante.com.br). Only one companion is allowed to pay half-price per disabled person.
(e) teachers and professionals of the municipal public school system of Rio de Janeiro, upon presentation of the operating license issued by the Municipal Department of Education. (Municipal Law 3,424/02 and 5,844/15).
(f) young people aged 15 to 29 years from low-income families, provided that they are enrolled in the Unique Register for Social Programs of the Federal Government - CadÚnico, whose monthly income is up to 02 (two) minimum wages, upon presentation, in the acquisition of a ticket and at the entrance of the place of the event, of The Youth Identity (Young ID), accompanied by a photo ID issued by a public agency and valid throughout the national territory (Law No. 12,933/2013, Art. 1, §9; 12,852/2013, art. 23 and Decree No. 8,537/2015, art. 5).
(g) professionals from educational institutions, both from the state and private schools, in current service and retired, being assured 10% (ten percent) of the total tickets available for sale to the general public. Proof of the status of the professionals will be achieved upon presentation of: (i) professionals in current service: of the paycheck or operating license issued by the respective employer’s agency; and (ii) retired professionals: from the official document issued by the
responsible body. (Ordinary State Law No. 8775/2020).
15.1 – Conditions for the enjoyment of the half-price benefit must be presented at the time of purchase and at the time of access of the beneficiary to the event venue, under penalty of loss of entry (see item 16 for people with disabilities). If the benefit is not proven, the bearer will have the right to supplement the payment of the ticket in full, in order to guarantee their access to the event.
16 – It is required to present the identification document that proves the benefit of half-price at the time of purchase, in the electronic registration of entrance and at the entrance of the show, under penalty of loss of admittance, subject to the hypothesis of people with disabilities, whose proof will be required only at the time of access to the event, in accordance with the provisions of State Law No. 6,804/2014. The organization reserves the right, at its sole discretion, not to require the presentation of the document proving the benefit of the half-entry at the time of online purchase, without prejudice to demanding it, either in the withdrawal of the ticket, should it occur, or at the entrance of the event venue. The beneficiary of the half-price entry is aware that the presentation of the document used in the purchase of the ticket may be requested by the organization, Ingresso.com and/or the police authorities at any time within the City of Rock. In compliance with Law 6.035/11, the organization warns that THE ISSUANCE AND USE OF A FALSE STUDENT CARD CONSTITUTES A CRIME.
17 – The age classification of the event is 16 (sixteen) years. The entry of minors under 16 (sixteen) years will be allowed provided they are accompanied by parents or legal guardians (ascendent or collateral up to the 4th degree), who must deliver the term of responsibility of the companion, which will be available in the link "Information about minors", on the shopping site of Rock in Rio Brasil 2022, or enter it in the Information Point and remain at the place of the festival while the minor is present. This determination, as well as the age classification, is subject to change in accordance with the Charter to be issued by the Court of Law of the Court of Childhood, Youth, and the Elderly, in the file of case no. 0206510-08.2021.8.19.0001.
18 – It is expressly forbidden to sell, offer, supply, serve, administer, deliver, or allow, even free of charge, the consumption of alcoholic beverages to minors under eighteen (18) years of age. The offender will answer for a crime, punishable by detention penalty of 2 to 4 years and a fine (art. 81 and 243, Law 8.069/90, with the drafting of Law 13.106/2015).
19 – Under the guidance of the Public Prosecutor's Office, we inform parents and guardians that it is not recommended that children under the age of 05 (five) years stay at the event after 22:00 p.m. even if accompanied, and non-compliance is subject to the supervision and application of appropriate measures by the competent authorities.
20 – All attendees of the City of Rock, including minors under 18 (eighteen) years of age, must have a photo ID, which may be requested, at any given time, by agents of the organization and / or by the police authorities present, to prove age and legal guardianship.
21 – The organizers reserve the right to change, at any time without prior notice or any other condition, the pre-established programming and schedules, as well as the dates of the attractions yet to be disclosed, especially due to force majeure, fortuitous event, pandemic arising from Covid19 and variants, and/or other determinations arising from administrative, governmental and/or the judicial decree.
22 - If the ticket holder (buyer) wishes to cancel their purchase, the cancellation request must be requested within 7 (seven) calendar days following the date of purchase, in order for refund of the corresponding amount paid, as established by the Consumer Protection Code. After the period of 07 (seven) calendar days, no cancellations of purchases and/or returns of orders will be accepted, except for cases provided for in the legislation in force.
22.1 – The ticket holder (buyer) must make the cancellation request in the form present in the Purchase History, available on the www.ingresso.com. Cancellation requests made by email or via any other medium other than the cancellation form, will not be accepted.
22.2 - When cancelling the order via the form, it is processed immediately. Confirmation of cancellation occurs instantly on to your computer screen, but you can verify later by checking if there are still purchase records in Purchase History, located on www.ingresso.com. The procedure for refunding the credit card charge will be realized within ten (10) business days. We emphasize that the credit to the cardholder will depend on the processing of the amount of the ticket by the issuing bank and the date of closing of your invoice. The display of the refund on your credit card invoice can occur on up to (i) 3 (three) invoices (this period is independent of Ingresso.com or the organizers of the event, as it is due to the internal procedures of the credit card company used, or (ii) up to 90 (ninety) business days, for other forms of payment.
23 - If there is a change or cancellation of the main attraction (headliner) of the day related to the ticket purchased, for any reason, the ticket of this day remains valid, being of free choice of the client as to whether to attend this day or not. If the ticket holder chooses to attend the event, refund of the corresponding ticket amount will not be made. If the holder chooses in advance not to attend on the day, the holder (buyer) may request a refund within 30 (thirty) business days after the announcement of the reimbursement guidelines by the organizers of the event. Under no circumstances will there be a refund of tickets to customers who either enter the venue on the date of the event or use the ticket in any way.
23.1 – The organizers of the event and Ingresso.com do not accept responsibility for any additional expenses involving accommodation, transport, food, among others, in any of the above hypotheses.
24 - If there is a change to the other attractions of the day, no refund will be given for the ticket purchased, considering that it is an event with numerous attractions, among them, more than 100 (one hundred) musical attractions. Activities (times and dates) may be subject to change by the organizers at any time, without notice or any other condition, especially due to force majeure, fortuitous event, pandemic arising from Covid-19 and variants, and/or other determinations arising from administrative, governmental and judiciary authorities.
25 – If the date of any of the days of the festival is rescheduled for any reason, the ticket of this day will automatically become for the defined later date, no further validation is required on the part of the ticket holder. Specific exceptional cases that result in the rescheduling of any of the days of the festival, will be governed in accordance with the manner provided for by the legislation in force.
25.1 – If the ticket holder is unable to attend the new date, the holder (buyer) may request a refund within 30 (thirty) business days after the announcement of the reimbursement guidelines by the organizers of the event, observing the provisions of the legislation in force.
25.2 – The organizers of the event and Ingresso.com are not responsible for any additional expenses involving accommodation, transport, food, among others.
26 – In case of cancellation of a full day of the festival, this being the day of the ticket purchased, the amount paid corresponding to the ticket of that day will be refunded to the ticket holder (buyer) after announcement of the cancellation, and according to the guidelines of the organizers of the event, always respecting the provisions of the current legislation: (i) within 3 (three) invoices, in the event that the ticket was purchased by credit card (this period is not controlled by Ingresso.com as it is due to the internal procedures of the credit card administrator used), or (ii) within 90 (ninety) working days for other forms of payment.
26.1 – The organizers of the event and Ingresso.com are not responsible for any additional expenses involving accommodation, transport, food, among others, in any of the above hypotheses.
27 – In the case of cancellation of the festival, Ingresso.com will have up to 60 (sixty) days after communication of the cancellation of the event, to put in place the processing of the refund of the values of tickets paid. After this period, the refund of the corresponding amounts will occur: (i) within 3 (three) invoices, in case the ticket was purchased by credit card (this period is not controlled by Ingresso.com as it is due to the internal procedures of the credit card administrator used); or (ii) within 90 (ninety) working days for other forms of payment. Specific exceptional cases resulting in the cancellation of the festival, will be governed in accordance with the manner provided for by the legislation in force.
27.1 – The organizers of the event and Ingresso.com are not responsible for any additional expenses involving accommodation, transport, food, among others, in any of the above hypotheses.
28 – There will be no requirement to refund the value of the ticket if there is delay, suspension of the festival and / or replacement of activities in the City of Rock, resulting from the occurrence of any situation of extraordinary or unpredictable nature beyond the control of the organizers, or also arising from determination from administrative authorities, government and judiciary that may occur after the beginning of the event. Specific exceptional cases shall be governed in accordance with the manner provided for by the legislation in force.
28.1 – The organization of the event and Ingresso.com are not responsible for any additional expenses involving accommodation, transport, food, among others, in any of the above hypotheses.
29 – Resale of tickets is forbidden, as well as their use for promotional or institutional purposes, without the express, written consent of the promoters of the festival.
30 - The ticket allows access exclusively to authorized areas of the City of Rock. The use of the same in unauthorized areas or irregular use will imply the immediate conduct of the bearer to the police authority and the judicial presence on site, to take appropriate measures.
31 – Access to attractions is allowed only to those who accept the conditions contained in the respective regulations, and the terms of responsibility for each attraction, through correct and total compliance with the latter, with a corresponding signature and display of identification document containing photograph. Access to attractions will be prohibited to anyone who does not accept or does not meet the respective conditions of use.
32 – A ticket holder who in any event leaves the festival venue will not be readmitted unless they have another ticket valid for the same date.
33 – Ticket holders whose actions are contrary to these conditions, may be refused entry to the City of Rock, or be conducted to the police authority and judicial presence on site, to take appropriate measures, further resulting in the cancellation of the corresponding ticket, without right to reimbursement, and without prejudice, to reimbursement of any damages caused.
34 – Any declaration of non-validity, ineffectiveness, or non-application by the competent court of any of the provisions contained in this term, does not invalidate the incidence of the other rules.
35 - Information for People with Disabilities and Reduced Mobility:
35.1 – Transportation; In order for the entry of people with disabilities and reduced mobility to be facilitated, transport may be offered for their transfer from the Rock in Rio BRT terminal to the exclusive turnstiles for people with disabilities or reduced mobility, with frequency, quantity and availability according to the organization of the event.
35.2 - Entrance: The entry of people with disabilities and reduced mobility, which includes pregnant women, those on crutches, among others, will be made via a differentiated turnstile, to afford them greater comfort and security. At the entrance, people with disabilities and 01 (one) companion, in addition to people with reduced mobility, upon presentation of evidential documentation described in item 15"d", will receive an identification bracelet, from a member of the Support Team, granting them access to the disabled area, and also, so that they may be quickly identified, by any member of the Team, should they require any help or special attention to solve any type of problem they may encounter at the festival.
35.3 – Stands:
There will be "PCD stands" close to accessible bathrooms and the main stages, such as "Sunset" and "Mundo", in order to effectively ensure that wheelchair users and other disabled people that require assistance from the stands, can attend the shows with good visibility, along with 01 (one) companion. PCD stands will be strategically positioned to facilitate operation and provide safety, near emergency exits at the event site.
35.4 - Accessibility: The City of Rock will be adapted to receive people with disabilities and reduced mobility.
36 – The organizers of the event may require the presentation of certificates or documents proving vaccination against Covid-19, as well as compliance with sanitary protocols, in compliance with and in accordance with the determinations of the health authorities in force at the time of the event.
37 – The ticket holder and/or carrier is responsible for consulting the updated version of the Terms and Conditions on the festival website (rockinrio.com.br), and any claim to ignorance of any changes that may be made by the organizers will not be entertained.

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